While this is taken from the Q&A local rules, it does have some relevance here.
Questions regarding penalties, unblock requests, and other kinds of communication with Administration are made with the help of Secretary (https://www.lordswm.com/pl_info.php?id=4). If your combat level is below the 3rd and you can't use the private mail - either raise your level or ask your friends or clanmates. Contacting the Administration via "Queries & Help" is SENSELESS.
Alternatively, you may also submit a complaint in this forum:
https://www.lordswm.com/forum_thread.php?id=113
Also, FYI your case is caused by phishing and is similar to this case. You may want to read through it before doing anything.
https://www.lordswm.com/forum_messages.php?tid=1902634 |