| Author | Request to Unblock My Old Account (Kunnal) |
|---|
Hello Admins,
My character name is Kunnal. I used to play LordsWM around 10–14 years ago, and this game was a wonderful part of my childhood. Recently, I remembered all those great memories and wanted to return, but I found that my account is blocked.
I honestly don't remember why it was blocked. If I made any mistakes back then, I sincerely apologize. I was much younger at the time.
I kindly request you to review my account and, if possible, give me one more chance. It would mean a lot to me to continue playing with the same character that holds so many memories.
Thank you for your time and consideration.
Kunal Nemade
Character: Kunnal |
Looking at the log, its highly impossible to get it unblocked
Game has changed a lot compared to old days
Better to start fresh and in no time you will have same progress as old char |
Hi Kunnal,
Thanks for writing in.
No.
Best regards,
Admin Team |
The reason is mentioned here:
2011-03-16 10:37: Player blocked. // Financial assist, multiple characters management rules violation |
| As DNL said, you should just start a new account. It takes a lot less time to level up these days |
Thank you for your response.
I completely understand and respect your decision. I just wanted to make one final request. Almost 15 years have passed since my account was blocked, and I was just a kid back then. People grow up, learn from their mistakes, and change.
This character is more than just a game account to me—it holds many childhood memories. If there is any possibility of a one-time exception, I would be truly grateful. I promise to follow all game rules.
If the answer is still no, I will respect your decision.
Thank you for your time. |
| what for? you can have a new level 6 character in like 1 day... |
Hi Kunnal,
Please check back in a few weeks while we verify that you are in fact the true owner of the account.
In the mean time, great to have you back! Please reach out to our Customer Happiness Representative (Character name: god_mom) through Private Mail for goodies.
Best regards,
Admin Team |
Hi Kunnal,
Sadly I have to tell you that we can not 100% verify that you are the true owner of the account.
Thank you for joining us once again, we truly are happy to have You back. I will forward your request to our QA Team(Character name: Botmun) and they should contact you after day or two! (Tell him you were sent by the Customer Happiness Representative for a quicker response)
Good luck on the battlefield!
Customer Happiness Representative. |
| haha QA, who's next devops? |
Hi Kunnal,
The Appeals Committee has completed its review. The request for reinstatement has been denied.
The Committee acknowledges that the initial offense occurred in 2011. While the appellant has remained suspended for approximately fifteen years, the Committee does not consider the passage of time, in isolation, to constitute grounds for administrative relief. Similarly, the Committee is unable to give weight to the appellant's age at the time of the violations. Although it is acknowledged that the appellant was a minor, disciplinary decisions cannot be overturned solely on emotional or sympathetic grounds, as doing so would compromise the consistent application of the Rules.
The Committee also notes that the account in question had only reached Level 6 before it got blocked. In view of the limited progression associated with the account, the appellant is encouraged to begin a new character rather than seek restoration of the original account.
The Administration appreciates the appellant's interest in returning to the game and wishes them success on their new journey.
Best Regards,
Admin Team |
| Admins, can you give me 3kk gold as gift please |
Hi Kunnal,
We have recieved a request from our CHR. Currently our team is on Collective Summer Vacation. We will get back to you in few days.
Thank you for reaching out to us, we appreciate it. We will do our best!
May the Griffins fly by your side,
QA Team |
The Appeals Committee acknowledges the response from the Quality Assurance Department. However, the Committee notes that QA's mandate is limited to verification and quality control. Final decisions regarding appeals remain the exclusive responsibility of the Appeals Committee.
No further review is required at this time.
Case Status: Closed. |
The Appeals Committee reminds the Quality Assurance Department that initiating a review after a final determination has been issued is not considered an efficient use of administrative resources.
The Committee respectfully requests that QA refrain from reopening matters that have already been concluded.
The Committee encourages QA to familiarize itself with the concept of timeliness before accepting future referrals. |
Hi Kunnal,
I have reviewed your case again, and it seems that you SHOULD be eligible. My team is currently in contact with the our server provider and doing the best we can to retrieve your account.
We value the time you spent by reaching out to us and will do everything in our power to get your old account back.
"Let your morale always stay positive"
Customer Happiness Representative. |
The Appeals Committee is concerned that the Customer Happiness Department may be prioritizing immediate customer satisfaction over long-term customer confidence.
While we appreciate the intention to maintain a positive experience, providing assurances before the underlying matter has been resolved may create false expectations and ultimately have the opposite effect.
The Committee therefore recommends that Customer Happiness exercise greater caution when communicating potential outcomes and refrain from converting possibilities into expectations.
In short, keeping the customer happy is not the objective if doing so requires giving the customer hope that cannot yet be substantiated. |
| While we appreciate the intention to maintain a positive experience, providing assurances after the underlying matter has been resolved may create false expectations and ultimately have the opposite effect. |
Dear Ridrich,
The Appeals Committee would like to formally raise a matter concerning the apparent overlap of responsibilities between the Appeals Committee, Quality Assurance Department, and Customer Happiness Department.
Following the recent developments in this case, it appears that certain departments may require clarification regarding the scope of their respective functions.
While we fully appreciate the efforts of both the QA and Customer Happiness teams, it is important to maintain a clear distinction between reviewing a case, communicating with a customer, and making a final determination on an appeal.
QA's role should be limited to verification, investigation, and quality control. Customer Happiness, as the name suggests, is responsible for maintaining a positive relationship with the customer and assisting with communication. Neither function should independently establish, imply, or communicate a final outcome in a matter that has already been adjudicated by the Appeals Committee.
In particular, communicating that an appellant "should be eligible" after the Appeals Committee has already issued a final determination creates unnecessary ambiguity and undermines the consistency of the appeals process.
We therefore request that the relevant departments be reminded of their respective scopes of responsibility and appropriately reprimanded for actions that fall outside those scopes, particularly with regard to cases that have already been formally closed.
The Appeals Committee remains committed to ensuring that all departments operate within their designated areas of responsibility and that final decisions are communicated consistently across the organization.
We trust that this matter can be addressed internally without requiring further escalation.
Best Regards,
Vicky |
Hi Vicky,
Agreed, I will lead the discussions to formalise the aforementioned guidelines and processes. Let's aim to close this off in the upcoming Annual General Meeting.
Another Player, please prepare the materials for this.
Best regards,
Ridrich |
