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This will seem a bit off subject but give me a moment.
In a job people tend to have disdain, animosity or in plain english a genuine dislike for the people they are suppose to service. Customer service, cashiers, telemarketers and such. Eventually you get tired of "stupid questions". When you first went to Mc'Donalds did you know the menu by heart? If your cable went screwy would you think to take out the wire and wait for it to reboot to reconfigure itself or want advice before you did anything? As to many these are odvious things to do, to the knowledgeable it is a perfect "DUH!"
Now here is my suggestion. MODS!!! Many a times I have seen, "this is the billionth time", or any other sarcastic remark to people who haven't been here a "billion" times. I will put myself out there as if you mods don't already know that I "ain't" the most savy person out there. But it isn't just me. I've seen other newbies, like even level 1-3 ones that when they ask a question are ridiculed by the people they ask for help. The "oh wow thats original" or "how would we ever have known that if not for you?". Remember that not everyone has been here and like it or not, not everyone knows about the search engine or feel like reading EVERY single page of something. I don't know if you guys get paid but apparently in my eyes I don't think you do or most of you would be more courteous and realize that once you took this job, pretty sure no one forced you, you would have to deal with idiot like me. If you had a child and they asked you where is the stork with my baby brother would you respond " God this is the billionth time!!! blah blah blah. Now I myself know what it is like, but I get paid to do it so therefore I don't have the attitude or else I would get fired. Still if you don't get paid you guys still choose to do this and if you do get paid, you choose to do this. I am pro mods and admin, but lately.... And my favorite one is "if you don't like it then don't play". I don't expect you guys to baby us, even though there are alot of youngens playin this, and if they act like little jerks then yeah, screw off to them, but to many times I've seen unprovoked sarcasms that are just plain mean. I am a father and if my kids spoke like that to someone I would make them go and apologize. Remember, words hurt just as bad as sticks and stones. Well thats my opinion and I'm stickin to it.
Sincerly, someone who deals with people on the daily with 5 kids,
Nazario
a.k.a.
Lucid | | someone who deals with people on the daily with 5 kids, | | Topic moved from "Ideas and suggestions" to "Off-game forum". | @ 2 ok, and by that you wanted to say....?
@3 wasn't exactly sure where to post, can you, if you plz, tell me what exactly fall under suggestions?
cuz i rather of posted here in the first place but thought it would be moved to where i originally posted. | | also I will concede that alot if not all of you mods are fair as far as banning and such, it was just the smart aleck remarks and rather disdain impatience that are unnecessay for people who really just want to know. | @3 wasn't exactly sure where to post, can you, if you plz, tell me what exactly fall under suggestions?
cuz i rather of posted here in the first place but thought it would be moved to where i originally posted.
IaS forum is meant more for suggestions on game features...things like suggesting new guild ideas, for example. Yours seems more like a suggestion to mods like us (i.e. the community and not a game feature) and therefore belongs in the off-game forum. | | ok, so you are a mod, then how do you feel about this as your name rings a slight bell about this subject. You have to remember that to real beginners you guys are very intimidating. I respect the fact that you banned yourself, but do you believe you or others are guilty of if not bullying people to shut up and not ask genuine questions they have and unsure of how to get the answer on their own or then guilty of intimidation and if not intimidation for those who don't get intimidated then condesending remarks? Your name is rather new to me though, but just the same, ever have that long day of just annoying questions that you've seen over and over and over again and as the day drags...well enuf said as you know where I am going with this. | do you believe you or others are guilty of if not bullying people to shut up and not ask genuine questions they have and unsure of how to get the answer on their own
I will not speak for other mods, but I will say I do not remember ever 'bullying' or 'intimidating' a player in forums. If a question or a comment breaks the rules set up by admins, then I will surely warn or ban them while closing/deleting the post or topic.
and if not intimidation for those who don't get intimidated then condesending remarks?
I feel no need to be condescending or show my authority over others. I will be the first one to admit if I've done something wrong...but it is possible I've replied sarcastically a time or two (because sometimes it really is like speaking to a wall...). Now to say one cannot be sarcastic, is going a little too far IMO.
ever have that long day of just annoying questions that you've seen over and over and over again and as the day drags
I guess it's a possibility that it gets annoying answeing the same questions over and over, but I do not mod the Q&H forums thus do very little of answering questions in forums anyway.
Having said all this, I'm not trying to say I never make any mistakes as a mod...I've surely been approached with genuine objections a few times and thinking back I do wish perhaps I was a little more careful with my moderating. But then everyone makes mistakes. :) | for Lucid-Naz:
Instead of prologue:
Please, Please! use paragraphs next time you make a long post. That mass of text in post (1) is difficult to read. Seriously, it is.
Now, to the content:
You've got couple of things wrong. You're talking about newbies' questions, and newbies post in QaH (or any place else if they are level 3+, but topic ends up in QaH all the same) But mods have no special rights in QaH. See the clan description?
https://www.lordswm.com/clan_info.php?id=7010
"Moderators do not have extra rights over the Queries and Help forum. It is being moderated by Sages, clan #266" So the whole MODS!!! this and MODS!!! that thing is wrong.
About answers like "this is the billionth time", most of the time it's not mods or sages who leave them, but other players. I won't say 'all the time' because I'm not on-line 24/7 and I don't observe what each and every mod/sage replies to a particular topic, nor will I claim that I've done no such thing, simply because I answer so many questions, I hardly remember all of them.
I am however fairly certain that I haven't responded to questions with insults or degradatory remarks, direct or no.
Remember that not everyone has been here and like it or not, not everyone knows about the search engine or feel like reading EVERY single page of something
I've lost any resemblance of hope that someday players will read FAQ before asking questions. Frankly, I don't believe anyone expects them to do so - nevermind that it's full of useful, easy-to-access info. So it's not even worth mentioning.
Instead of epilogue:
If you feel some mod/sage aren't performing their duty well, or make questionable moves, you:
a) PM them about it
b) PM Secretary about them.
Either option is better that creating topics like 'Mods are mean' imo.
Mods bulling players? Intinidating them into "shutting up"?
O_o Now I've no words...
//And sometimes sarcasm is the only way to get a point across. Espesially in GGF, but that's off-topic :P | ok. im sure i come under this topic (can't beleive i even read it all)
ok, here is the thing. if somebody asks to use the forum search next time, look at it as a freindly reminder, or maybe telling you that there is a forum search. im sre that im the most... impatient mod and probably the most imature. i try not to lose patience against new people, and i don't think i have ever had a huge outburst at somebody (or maybe i don't remember). a mod doesn't mean to lose their temper, and im sure that somebody as smart as yourself knows that. sometimes it just.. happens =p
also, if you are directing this to a specific mod, please post here ortalk to them on a message. im sure that if you tell them the prblem you have with them, they would try as hard as they can to change. | People don't know because they don't read the whole rules and hints in "about the game", esp. when they don't play HOMM V before.
So, if you say suggestion, then you can suggest low levels and idiot to read every single word in help page.
I won't say about forum search though, because the forum search sometimes(often) can't find a thread that i want. but at least some question like "what is initiative?" "how to repair?" "how to enchant?" etc etc.
so the idiot become more idiot when they don't read
o, by the way, i'm not a MODS!!! | Like iron_eagle said :
Some question might be not ridiculous but at least some question like "what is initiative?" "how to repair?" "how to enchant?, U can always find it in the about the game page.
I am someone who really like HOMM (Heroes of Might and Magic) start from HOMM 2, 3, 4, and 5. In ALL those games, there are no such thing called REPAIR ARTS. When i joined this game first time, i get confused, really confused to play because the system almost totally different except pvp battle and hunt battle.
So, what was this idiot do when he was confuse? He read the whole topic in the about the game. Then this idiot person can now be a smarter one.
BTW, u always say that MODS!!! Many a times I have seen, "this is the billionth time", or any other sarcastic remark to people who haven't been here a "billion" times.
IS THIS SARCASTIC? https://www.lordswm.com/forum_messages.php?tid=1845850
FYI, Shebali is one of the mods if u idiot haven't know.
I've found one non-sarcastic answer. Please provide the link that mods use sarcastic answer.
another one if u can checked dynastyera (misself)'s chat log when i was lvl 2 or 3. He never answer sarcasticly unless the 'asker' offend him. then he will take action. too bad we can't check.
If the mods say that this is the billion time, then next time make sure u read the whole FAQs and the RULES before u questioned it.
To mods (ALL mods) :
at least i know one person that don't like the sarcastic thing u said earlier in the forum. I don't know if he is right or wrong. that's why i ask him to provide the link. Anyway, to prevent further protests from other char, all mods better be careful on what u said. OK?
I'm not defending the mods nor the topic-creator. i'm trying to be neutral here. | Okay Nazario, here's the thing: A suggestion to read a certain topic, a suggestion to use forum search, and even a persuasion that this topic is old and has been talked about billions of times - they are not hostile. They are friendly.
You need to think for a little while from the opposite side: a suggestion that you're so excited about and that seems new to you, but that has been already brought to attention of many others.. what do you think happens to it? It would be ignored at worst.
Now, it is useless to prove something as long as we do not have anything to comment. Please provide specific thread links with subjects that you think you've been ignore, offended or ridicule, and we can try to analyze the thread.
I can never disagree with you that mods are well, designed to be nice and friendly to people since the moment they took the job. But there's a backside of this: they do not like to be taught how to do the job hey are doing. After all, they do not become mods for good, they pass tests, gain Administrators' trust, and are monitored around pretty constantly. | Forgot to add what was on my mind while writing:
I do remember myself answering in that way recently, here is the topic:
https://www.lordswm.com/forum_messages.php?tid=1845402
But, pardon me, that particular thread was indeed an offense to me and to our dev team as a whole. We know what we have to do when the technical side goes bad, we do not need hints about it. This is exactly what I meant by they do not like to be taught how to do the job hey are doing. | | Topic moved from "Off-game forum" to "General game forum". | Since this topic has some slight revolutionary smack, I'd like people to go ahead and post their opinions. Maybe there are many of those who share Lucid-Naz's opinion about the moderators being mean and sarcastic beyond measure.
One of my main goals is to make the community friendly, harmonic and cooperative, and that is where I'm graciously assisted by our moderators. I totally disagree with the fact that they are intimidating to newcomers after having had at least two contacts with them.
As far as I know, the Moderators and Sages teams have been selected thoroughly, only the most tolerant, reasonable and proficient ones have gained right to keep their posts in the official clans. Whenever I have a serious objection to make to any of my staff, I contact them in private and express it.
But maybe I'm wrong (and maybe blind). I'm not trying to duel or peen anyone, as I've said, my only interest is to keep a nice and helpful assistance and regulation team. | Well, as this seems to be a topic in need of discussion I will give my two cents.
Since frequenting the forums I have noticed myself becoming a bit too "elitist." When a Moderator bans someone or locks a thread because of a frequently asked question or an irrelivant/ignorant comment I tend to think to myself, "Ha. Owned."
However, after reading Nazario's post I can see where the problem lies and I do understand where he is coming from. New players do not know better. This is a fact. Though never have I witnessed a Moderator being out of line in executing their duties. Even at the time ~?tid=13402 was posted I found the comments offensive and agreed with Arctic's slight level of maliciousness.
There are stickied threads explaining what should and should not be mentioned and how to post in the forums. Any newcomer should read those first. This is a general rule of thumb on the internet. I greatly enjoy the fact that these rules are enforced. It keeps threads meaningful, removing the hassle of sorting through needless posts.
I do realize that new people will have questions that seem obvious to experienced players. That does not change their annoyance. There is a highly detailed FAQ that is easily accessible. I agree with how such threads are dealt with. After all, I work at a Blockbuster in a wealthy "better than thou" neighborhood. I deal with "stupid questions" all the time. The customers may not know better, but they will treat you like dirt just because they feel inferior. Granted not all new players are like this; but they exist. The level of strictness in the forums is to prevent that all together.
My apologies for the long-winded and scatter-brained post. I should get some sleep. Hope my point came across okay :) | I do understand where he is coming from. New players do not know better
Yes and No
Yes, they are new to the game and dont know much about it
But they should read the FAQ, that thing isnt made for fun, most common questions are in it | My post would probably should probably come under "Ideas and Suggestions", but since the following was mentioned in this thread, I might as well post it here
For post 9,
I've lost any resemblance of hope that someday players will read FAQ before asking questions. Frankly, I don't believe anyone expects them to do so - nevermind that it's full of useful, easy-to-access info. So it's not even worth mentioning.
In most cases, new players, or players who do not frequent the forums regularly would probably not use the forums, or as Shebali suggested, not even bothered with them. Therefore, a way to increase the viewership of such important stickied threads, game rules and such, would be to integrate them into the tutorial for lvl 1 players. To promote this phase of the tutorial, I would strongly suggest that a small reward be given to the player, based on a Q&A format as with the Christmas Sphinx event we had a month back. Questions should cover a wide range of beginner topics and general rules.
As the game progresses, a 2nd set of Q&A could be rolled out for questions that mid-level players would normally query about, such as smithing, enchanting, mercenary quests and thieves guild. I would suggest that this be implemented at lvl5, so that when these players reach level 6, they would have a hint of where to look for such information
For post 5 and 13 respectively,
also I will concede that alot if not all of you mods are fair as far as banning and such, it was just the smart aleck remarks and rather disdain impatience that are unnecessay for people who really just want to know.
And..
Okay Nazario, here's the thing: A suggestion to read a certain topic, a suggestion to use forum search, and even a persuasion that this topic is old and has been talked about billions of times - they are not hostile. They are friendly.
I believe this is a matter of perception, akin to the notion that CAPS "sound" rude. Of course, I would agree that to a certain extent, the intention of the writer can be derived from his/her replies, but then again, we're all humans here, not robots. We have emotions...
As for repeated questions, this is my analogy of it.. Imagine that you keep on hunting the same monster type that you hated most, and with each successful hunt, the numbers just keep increasing. How would you feel?
I would just leave this open-ended. Food for thought for everyone reading this. | wow, sorry, didnt to get paid attention to, ok so some of these are long and interesting to read so will post little by little as I like to absorb what I read.
Zyanya, first thank you for the info in post #6Now to say one cannot be sarcastic, is going a little too far IMO.
Yes you are correct. As a matter of fact I myself love sarcastic humor( I
am big fan of Mathew Perry, from t.v. show Friends) and I do it myself. And
I myself was never sensitive to sarcasm before until I meet people who think
I am being a donkey (which is also called...) and so it made me concious of
other people may not appreciate or understand this form of humor. I realize
though that this form of humor works better with people who are familiar with
you and know not to take serious. I am level 5, play about 3-12 hours a
day, depending on how late off of work and how tired I am, and I am just now
getting familiar with the names.
Ok, that was that one, now time to read next post,absorb and reply as that
is how I am. |
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