|1. search in spam box of your email (the mail could have been blocked by the filters).|
Look out there are usually 2 spam box: 1 in the program you use to read your mail (Outlook, Thunderbird,...) and 1 on your ISP (or who give you the email box)
2. If someone stole your password (strange transfer log) and you can't find the email it means that whoever stole the password changed the email.
read here: https://www.lordswm.com/forum_messages.php?tid=1860568
3. All alternative character must be declared and max 2 alt!